FAQs

How Can I Get In Contact With A Little Birdie?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where Are The Products Located & Shipped From?

We have an international warehouse and an Australian warehouse. Depending on stock levels at either will determine where it will be shipped from. But generally, orders from Australia are shipped from the Australian warehouse.

 

I Haven't Received My Order Information In My Emails. Where Can I Find It?

Your order information and tracking number are both emailed to you after you make your purchase. Be sure to check your junk / spam folder in case the email was redirected there.

 

What Forms Of Payment Do You Accept?

We accept all major forms of payment, including credit / debit cards, PayPal, and any of the Buy Now - Pay Later methods listed throughout our website.

Is Delivery Free?

Yes, all orders placed in Australia AND New Zealand come with fast and free delivery Australia / NZ wide.

What If My Order Is Delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

 

What Happens If My Purchase Arrives Damaged Or Defective?

If you receive a damaged or defective product, please contact us immediately so that our team can provide you with instructions on how to proceed with the return, replacement or refund.

 

What Currency Is The Store In?

All products displayed on our website are in AUD.